SHIPPING POLICY
Processing Time:
Custom wig orders are typically processed within 10-15 business days after payment is confirmed.
Bundles/Frontal pieces & RHS essentials processed between 7-10 days.
Shipping Methods:
We offer various shipping options at checkout. Delivery times vary based on the selected method and your location.
Shipping Costs:
Shipping costs are calculated during checkout and are based on the weight of your order and your location.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
International Shipping:
We offer international shipping. Please note that customs fees, taxes, and import duties may apply and are the responsibility of the client.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.
Returns Due to Incorrect Address:
If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Delays:
While we strive to deliver orders promptly, unforeseen circumstances such as weather conditions or carrier issues may cause delays. We appreciate your understanding.
Returns and Exchanges:
For information on returns and exchanges, please refer to our Return Policy or FAQs.
Contact Information:
If you have any questions or concerns about your order, please contact our customer support at rawhairscandinavia@gmail.com.